Personal Information:

“Crazy D” is a trademark of Crazy D India Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Plot No.12, Road No.11-D, S.No.19/3/1/1, Kamal Park, Opposite Canara Bank, Dhanori, Pune – 411015 (Company).

The domain name www.crazyd.in is owned by the Company. Please feel free to reach out to us at our Customer Care helpline: +91-20-71179900/+91-22-48933637.

Acceptance of Terms:

Thank you for using Crazy D. These Terms of Use (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Crazy D website at www.crazyd.in (the “Site”) and any related mobile or software applications (“Crazy D Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).

These Terms are effective for all existing and future Crazy D customers. By accessing this site (hereinafter the “Hypermarket”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Crazy D Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Hypermarket, each time you access and/or use the Hypermarket.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Hypermarket at any point in time.

Should you have need clarifications regarding the Terms of Use, please do write to us at contactus@crazyd.in

Services Overview:

The Hypermarket is a platform for domestic consumers to transact with the platform provider (reseller/distributor), who owns and operates the Hypermarket to display and offer products and services for sale through the Hypermarket.

The Company disclaims all warranties and liabilities associated with any products offered on the Hypermarket.

Services on the Hypermarket are available to only select geographies in India, and are subject to restrictions based on business hours and days of operations.

Transactions through the Hypermarket may be subject to a delivery charge where the minimum order value is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the Hypermarket.

Transactions through the Hypermarket may be subject to a convenience & safety fee. You will be informed of such convenience & safety fee at the stage of check-out for a transaction through the Hypermarket.

Eligibility:

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvents etc. are not eligible to use/access the Hypermarket.

However, if you are a minor, i.e. under the age of 18 years, you may use/access the Hypermarket under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the sale of which to minors is prohibited.

The Hypermarket is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Hypermarket to purchase products. For such commercial requests, kindly contact our customer support team at contactus@crazyd.in

The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Hypermarket, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement.

In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/predetermined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.

License & Access:

The Company grants you a limited sub-license to access and make personal use of the Hypermarket, but not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of the Company. Such limited sublicense does not include/permit any resale or commercial use of the Hypermarket or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Hypermarket or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.

The Hypermarket or any portion of the Hypermarket may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of the Company.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Hypermarket or of the Company and/or its affiliates without the express prior written consent of the Company.

You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the Company.

You shall not attempt to gain unauthorized access to any portion or feature of the Hypermarket, or any other systems or networks connected to the Hypermarket or to any server, computer, network, or to any of the services offered on or through the Hypermarket, by hacking, ‘password mining’ or any other illegitimate means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information which:

• Belongs to another person and to which you do not have any right;
• Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
• Harms minors in any way;
• Infringes any patent, trademark, copyright or another proprietary/intellectual property right;
• Violates any law for the time being in force;
• Deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
• Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
• Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
• Is misleading or known to be false in any way.

Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

Account & Registration Obligations:

All users must register and log in for placing orders on the Hypermarket. You must keep your account and registration details current and correct for all communications related to your purchases from the Hypermarket. By agreeing to the Terms of Use, you agree to receive promotional or transactional communication and newsletters from the Company and its partners. You can opt out from such communication and/or newsletters either by contacting the customer services team of Hypermarket or by placing a request for the same.

As part of the registration process on the Hypermarket, the Company may collect the following personally identifiable information about you, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Hypermarket you visit/access, the links you click on the Hypermarket, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the privacy policy of the Company (https://crazyd.in/privacy), which is incorporated in these Terms of Use by reference.

Pricing:

The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by procurement source. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Hypermarket will be sold at a price higher than its MRP (maximum retail price).

Disclaimers:

• You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. The Company makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.
• The Company does not make any representation or warranties in respect of the products available on the Hypermarket nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Hypermarket. The Company accepts no liability for any error, inaccuracy or omission of information/inputs received from the manufacturer and provided to you through the Hypermarket or otherwise.
• You acknowledge and agree that the Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.

Reviews, Feedback, Submissions:

• All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Hypermarket or otherwise disclosed, submitted or offered in connection with use of the Hypermarket (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.
• The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to:
  (i) maintain any Comments in confidence; or
  (ii) pay compensation for any Comments; or
  (iii) respond to any Comments. You agree that any Comments submitted by you on the Hypermarket will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Hypermarket will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Hypermarket. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.
• Further, any reliance placed on Comments available on the Hypermarket from a third party shall be at your sole risk and expense.

Copyright & Trademark:

• The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Hypermarket. Access to or use of the Hypermarket does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company’s intellectual property rights. All rights, including copyright, in and to the Hypermarket are owned by or licensed to the Company. Any use of the Hypermarket or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company
• You may not modify, distribute or re-post anything on the Hypermarket for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Hypermarket. Access to or use of the Hypermarket does not authorize anyone to use any name, logo or mark in any manner. References on the Hypermarket to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services
• The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense

Report Intellectual Property rights infringement:

Crazy D India Private Limited and its affiliates respect the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at grievance.officer@crazyd.in

We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to Crazy D may result in civil and/or criminal liability.

You agree to indemnify Crazy D for all claims brought by a third party(ies) against Crazy D arising out of or in connection with the submission of your email at grievance.officer@crazyd.in

Objectionable Material:

You understand that by using the Hypermarket or any services provided on the Hypermarket, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Hypermarket and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

Indemnity:

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.

Limitation of Liability:

• The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
• It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

Termination:

• This User Agreement is effective unless and until terminated, either by you or by the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Hypermarket. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Hypermarket.
• The Company’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Hypermarket or affect any liability that may have arisen under the User Agreement prior to the date of termination.

Governing & Jurisdiction:

• The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
• Any dispute or difference, whether on the interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such an arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Pune and the language of the arbitration shall be English.
• Subject to the aforesaid, the Courts at Pune shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

Grievance Policy:

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Consumer Protection Act,2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Hypermarket, including those pertaining to breach of the Terms of Use or any other policies are published as under:
Name: Mr. Dhiraj Yadav, Managing Director
Address: Crazy D India Private Limited, Plot No.12, Road No.11-D, S.No.19/3/1/1, Kamal Park, Opposite Canara Bank, Dhanori, Pune, Maharashtra – 411015
Email address: grievance.officer@crazyd.in

Communication with the company:

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an email to: contactus@crazyd.in

In the event of loss of access to the website, you may contact the Company by sending an email to: contactus@crazyd.in

Privacy Policy:

“Crazy D” is a trademark of Crazy D India Private Limited (“Company”), a company incorporated under the Companies Act, 2013 with its registered and corporate office at Plot No.12, Road No.11-D, S.No.19/3/1/1, Kamal Park, Opposite Canara Bank, Dhanori, Pune – 411015. The domain name crazyd.in is owned by the Company

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.

Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at contactus@crazyd.in

The collection, storage and use of information related to you:

Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our website/app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for FMCG. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.

Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.

Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.

With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.

This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the website/app.

Phone: The website/app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the website/app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the Crazy D images to provide seamless and fast experience while browsing Crazy D website/app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

The Company uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”.

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

Choices available regarding the collection, use and distribution of information:

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure.

By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

We may share certain information with governmental agencies or other third parties, where we are:

• Obligated under the applicable laws or in good faith to respond to court orders and processes; or
• Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
• Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
• Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to contactus@crazyd.in for necessary action.

Misrepresentation:

The Company shall assume no responsibility for any communication not authorized by Crazy D with respect to any offer, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Crazy D does not run any call centre, and does not make available for communication any landline/mobile number/email on the internet/social media/any other electronic means to its users other than the contact information detailed below.

In case any user wishes to communicate, the user may communicate at the following number/email apart from the faster Chat option:

Registered Number for Customer care helpline: +91-20-71179900/+91-22-48933637
Email: contactus@crazyd.in; grievance.officer@crazyd.in
Attention: Mr. Dhiraj Yadav

You agree & confirm:

• That in the event any product delivery is delayed or is returned from its destination on your account (e.g., providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you
• We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control
• All the shipping fees paid by the customer for their order will be completely non-refundable i.e. if in case customer wants to cancel the order and currently the order is in shipped and transit status, then in that case, they will get the product amount refunded back after deducting the shipping charges (Forward and Reverse) in the original payment method within 5-7 days of placing the request
• Currently all products sold on Hypermarket are in the Non-Returnable and Non-Refundable category. So, if in case you want to return the product after it got delivered to you, then this request won’t be entertained by the company. If in case, the products you received are in damaged condition, then you need to submit photos/videos of the received package and product to customer support team for further investigation. After carefully investigating with the Courier partner, the company will share the status of whether the refund/return request will be accepted or not.
• You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Hypermarket
• You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time
• If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you
• You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the Hypermarket
• Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Hypermarket, you agree to be bound by the conditions of sale included in the item’s description without exception
• Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will initiate a refund, if any, on the order/product, if any, made by you under the relevant order within 5-7 days

GST Effect on delivery:

• As our nation welcomes the ‘One Nation, One Tax’’ initiative, effective from July 1st 2017, we, at Crazy D, also welcome this change by making our processes fully compliant with GST
• Your orders will be fulfilled as usual and in line with the GST guidelines
• What are the changes you can expect at our end?: Since the government has exempted certain goods from GST, you will receive invoices for them separately. Which means that your order will now be broken down into 3 components:
• At the delivery, our delivery executive will hand over a delivery statement, listing down all the items you have ordered
• A Delivery Statement for you to check all the items you’ve ordered
• A Tax Invoice showing all the items that have been taxed
• A Bill of Supply

We assure you that you will receive all the GST benefits and lower priced items, as always from Crazy D. If you still have any questions, please feel free to reach out to us at our Customer Care helpline: +91-20-71179900/+91-22-48933637

Order Limit & Minimum order value:

• Customers are eligible to place upto 4 live orders
• A customer cannot place another order if 4 of their orders are still live
• Live order refers to all those orders which are not delivered
• Internal orders are also counted as an order
• There is no minimum order value to place an order with Crazy D. The delivery charges are mentioned on the website/app at the checkout page

Order Cacellation:

• As a user, you may cancel an order placed by you before the order enters the “billed” stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 5-7 days.
• Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company, including causes for delivery-related logistical difficulties. For such cancellations, the Company will initiate a refund, if any, made by you under the relevant order within 5-7 days.
• Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Hypermarket may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by manufacturer and in such an event, you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Hypermarket.
• We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Returns & Refunds:

• The Hypermarket entitles all users who have purchased a product on the Hypermarket to return a product or request replacement after it has been delivered only if there is an issue with the product. If you no longer need the item, bought it by mistake or have changed your mind, you may only return the product at the time of delivery. We will not be able to accept return requests for such cases after delivery.
• If your product has been accepted for return/replacement, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact.
• A few products may not be eligible for return and will be marked “Non-returnable” on the product description page.
• We do our best to make sure you do not face the same issue again and improve our services. As a result, we pass on feedback to our merchants who provide the products. For us to do this, it is mandatory for you to share images of the items with which you are facing an issue. Subject to acceptance of the product, the Company may take back the returned product and grant a credit/refund in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Hypermarket.
• The timeline to raise a complaint depends on the category in which the product falls into: Consumable Perishables – frozen food and FnV, dairy category including milk, eggs and bread, etc. (2 days); Consumable Non-perishables – groceries, etc. (2 days); General Merchandise – Electronics, home furnishings, fashion, etc. (7 days); Freebie missing issue (7 days); Entire wrong order and MDND (2 days); and Other issues – insect, fungus or foreign material, expired products, etc. (no restriction).
• In case of any complaints related to items purchased from the Duty-free sale, the complaint TAT is the following: consumable perishables (3 days), consumable non-perishable consumables (3 days), and general merchandise including household and lifestyle items, etc. (3 days). Please note, all perfumes and personal care items are non-returnable and non-refundable. Please check them at your doorstep while receiving the order, as we will not be able to accept any complaints for those items after delivery.
• The refund timeline depends on the mode of payment used. It is the following for each mode: Payzapp and G-pay (5–7 working days), IMPS (24–48 hours), Bank – CC/DC/NB (5–7 working days), and external wallet (24–48 hours).
• You may request a refund/replacement for Electronics and Cookware products within 7 days of delivery in case there is a quality issue. This request will only be considered if all original tags and packaging are intact. It is also requested that a user should check if the product seal is intact (i.e., not broken) while accepting the order to avoid any kind of damage-related complaints after delivery.
• Further, it is clarified that for electronic and cookware products, no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with the original invoice given at the time of delivery from Crazy D.
• A few items listed may or may not carry a seller warranty. For these, Crazy D will provide a basic return policy.
• Refunds, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund as wallet cash in the Crazy D wallet or the refund can be credited in any bank account via NEFT (for which the User shall have to share the bank details).
• For payments made through electronic means such as debit card, credit card, net banking, wallet, etc., the refund shall be made using the same payment mode
• All refunds shall be made in Indian Rupees only

UPI:

Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform

• UPI is built over Immediate Payment Service (IMPS) for transferring funds
• UPI would appear as a separate tab on the Payment Options page on your android application
• Once you click on the UPI option, it will scan your device to find out the UPI apps on your phone
• You can choose one of the apps to pay for the order and complete the transaction

Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation.

Order delivered by our manufacturer-partners:

• You may request for a refund/replacement within 7 days of delivery, for items/products which get delivered in 5-7 days (look for the tag on product images) with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post-delivery
• Further, it is clarified that for items/products which get delivered in 5-7 days (look for the tag on product images), no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from our Manufacturer-partners
• The customer cannot return a partial order/ open package at the doorstep (Doorstep return policy is not applicable for this case)
• The refund will be initiated to the customer once their reverse pickup order has been marked as delivered post returning it to the delivery executive
• DS Return Policy: If you want to return a product, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact
• Non-returnable products information visible in the product info/description section on the website/app: A few products may not be eligible for return and will be marked “Non-returnable”